FAQs

Who are you guys?

Just a focused team of passionate gaming/anime nerds that decided to open up an online store!

Where are Caseboy Shop stores located?

Currently, we are based 100% online, with the team living in Los Angeles, CA.
We plan to expand our business into physical locations within the coming year.

Can I return something I bought from the Caseboy Shop?

Yes, if it's within 30 days of purchase, in it's original condition, and it is NOT a sale item. The best way to handle this is contacting us directly (see contact us form)

What about shipping?

FREE WORLDWIDE SHIPPING on orders over $20

How can I track my order?

You can track your order using the tracking number that is viewable in the "View Order" tab of your confirmation email. Additionally it is listed in your Tracking Update emails. The package will be forwarded to your local countries Postal Service. USA gets USPS and Canadian orders get Canada Post.
You can also follow instructions on our Track My Order Tab above.

How long does shipping generally take?

In-Stock items ship out within 5 days. We offer 5-7 day domestic USA shipping on SELECT ITEMS, however time may vary internationally. Shipping time often relies on how much volume of orders the Caseboy Shop team has to process. We always try to ensure the best customer experience. High-Volume orders can take up to 2-3 weeks to arrive.

Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.